Shipping & Refunds Policy
SHIPPING:
Orders Over $60 Placed Within The US Ship Free Of Charge. Due to an increase of orders, processing can take 3-4 days. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. If for some reason you're having trouble receiving or finding your order, please email us at hello@dedcool.com.
LOST AND STOLEN PACKAGES:
We Offer a Shipping Protection Option at Checkout That Will Insure Your Package. If You Opt Out Of Shipping Protection, We're Unable To Offer Refunds or Replacements On Any Lost or Stolen Packages Which Have Been Confirmed As To The Shipping Address. If You've Added a Protection Plan and Your Item is Lost or Stolen
PLEASE MAKE YOUR CLAIM BY GOING TO: CLAIMS.ROUTE.COM
EXCHANGE AND REFUNDS:
Every Fragrance Purchased From DedCool.com (This Only Includes Full- Size Fragrances) Will Include A Sample Size Of The Same Fragrance To Try At Home. Please note, Samples will not be included in other orders if samples have been purchased prior. Every order over $80 will include a free sample of your choice! Once You Receive The Order, Please Use The Sample Vial Before Opening The Full Size Product. We Can Only Accept Returns or Exchanges On Unopened Bottles Of Fragrance Within 15 Days Of Receiving Your Order. For Sanitary Reasons, We’re Unable to Offer Returns or Exchanges On: Roll-Ons, Balm Sticks, Samples, Sample Packs, Candle, Dedtergent or Limited Edition Products. We Only Accept Returns If Products Show No Sign of Use. We Reserve The Right To Deny Returns or Exchanges If The Product Shows Signs Of Opening Or Use.
TO START YOUR RETURN OR EXCHANGE, PLEASE GO TO: RETURNS.DEDCOOL.COM
