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Refund policy
US Shipping
Orders Over $75 Placed Within The US Ship Free Of Charge.Â
All orders regardless of shipping method require 5-7 business days of pre-shipment processing time- that is in addition to the actual transit time of your package. All fragrances will ship via ground so please allow 3-8 business days for those orders to arrive after shipped.
International Shipping
All International Orders Go Through Customs And The Process Can Take Up To Weeks. Unfortunately, We Do Not Have Standard Information On How Long This Process Can Take. Please Note That International Customers Are Responsible For Any Applicable Local Duties And/Or Taxes.
Returns/ Exchange:
Try Before You Buy
Every DedCool full-size fragrance purchased from DedCool.com comes with a sample size of the same fragrance to try at home. (NOTE: Sample not included with Fragrance Duo purchases.) Once you Receive The Order, Please Use The Sample Vial Before Opening The Full Size Product.
Returns/ Exchange
We Can Only Accept Returns or Exchanges On Unopened Bottles Of Fragrance Within 30 Days Of Receiving Your Order. There Is a $5 Restocking Fee On All Returns.Â
We do not offer exchanges selecting the wrong scent, or any other product changes once the order has been placed. For Sanitary Reasons, We’re Unable to Offer Returns or Exchanges On: Travel Fragrances, Incense, Balm Sticks, Samples, Sample Packs, Candle, Dedtergent, Dryer Sheets or Limited Edition Products. We Only Accept Returns If Products Show No Sign of Use. We Reserve The Right To Deny Returns or Exchanges If The Product Shows Signs Of Opening Or Use.
We do not accept international returns.
