Frequently Asked Questions

For US orders you can select two-day shipping, standard or economy shipping when you check out. Please note that all orders regardless of shipping method require 3-5 business days of pre-shipment processing time- that is in addition to the actual transit time of your package. Our office is open Monday - Friday.

International Orders
All International Orders Go Through Customs And The Process Can Take Up To Weeks. Unfortunately, We Do Not Have Standard Information On How Long This Process Can Take. Please Note That International Customers Are Responsible For Any Applicable Local Duties And/Or Taxes.

We Offer a Shipping Protection Option at Checkout That Will Insure Your Package. If You Opt Out Of Shipping Protection, We're Unable To Offer Refunds or Replacements On Any Lost or Stolen Packages Which Have Been Confirmed As To The Shipping Address. If You've Added a Protection Plan and Your Item is Lost or Stolen, Please Make Your Claim Here: https://savedby.io/file-a-claim

USPS MAY HAVE SCANNED IT EARLY
Occasionally, you'll be notified that your package has arrived BUT isn't in your mailbox ~ don't worry, this happens from time to time. Please wait a couple of days & if it hasn't arrived, please email hello@dedcool.com. Once the package has left our facility, we are unable to redirect or contact mail services on your behalf. You must directly contact the postal service with the tracking information given to you.

Return / Exchange
Every DedCool Eau De Parfum Purchased From DedCool.com Will Include A Sample Size Of The Same Fragrance To Try At Home. Once You Receive The Order, Please Use The Sample Vial Before Opening The Full Size Product. We Can Only Accept Returns or Exchanges On Unopened Bottles Of Fragrance Within 30 Days Of Receiving Your Order. For Sanitary Reasons, We’re Unable to Offer Returns or Exchanges On: Travel Fragrances, Balm Sticks, Samples, Sample Packs, Candle, Dedtergent, Dryer Sheets or Limited Edition Products. We Only Accept Returns If Products Show No Sign of Use. We Reserve The Right To Deny Returns or Exchanges If The Product Shows Signs Of Opening Or Use. There Is a $5 Restocking Fee On All Returns. Exchanges Will Not Be Subject To A Restocking Fee

Start a Return or Exchange
To Start Your Return or Exchange, Please Go To: returns.dedcool.com

Damaged Goods
If The Product Shows A Manufacturers Defect Or Broke During The Shipping Process. Please email Hello@Dedcool.com Within 15 Days of Receiving Your Order. Please Include Your Order Number and Photos Of The Damaged Items. We’re Happy To Replace Damaged or Broken Items. DedCool Products Purchased At Retail Locations, Please Contact The Retailer Directly For Their Return Policies And Procedures. You May Not Sell Or Resell Any Of The Products You Receive From Us.

The fragrances will last for 12 months and may adjust color if in direct sunlight or under florescent lighting. Our Pet, Hand + Body, and Laundry products will last for 12 months after opening.

Our current fragrance bottle sizes are full size: 3 fl ounces / 90ml, travel size: 1.7 fl ounces / 50ml & sample size: 0.15 fl ounces / 4ml. All sizes are travel friendly.

No, we do not test on animals.

Everything is handmade in Los Angeles, CA.

Yes, they are 100% vegan.

Wherever possible, we use product packaging that is recyclable and reusable. One of our favorite materials to use is aluminum, because it is durable through reuse and can be easily recycled at the end of its life. We also use biodegradable printed ink on packaging to ensure that all materials can be recycled. We encourage refilling product packaging, and plan to release more bulk products in the future in order to continue cutting waste.

We've partnered with Pact Collective, a non-profit program that helps recycle those hard-to-recycle items (like all your DedCool empties).

Our shipping materials also include FSC certified, recyclable packaging.