Complimentary samples with every fragrance order + free shipping for all orders over $100 *US only

FAQs

RETURN POLICY:

DedCool will accept a return on products purchased directly from DedCool.com within 30 days of purchase if the product shows a manufacturers defect, broke during the shipping process. Please email customer service in order to start processing your return

For products purchased at retail locations, please contact them directly for return policies and procedures.

 

SHIPPING POLICY:

Returned Shipments Policy:

If you are unable to receive your order or have given the incorrect address to DedCool, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that DedCool incurs. Please make sure to double check and verify your address on each order you place with us.

Policy Changes:

To accommodate changes on the website, changing technology, and legal developments, this policy may be changed at the sole discretion of DedCool without any prior notice or liability to you or any other person new versions of this policy will be posted here.

 

ORDERING QUESTIONS

Where do you ship?
We currently ship to all international locations.

Can you help me track my international shipment?
Once our shipments leave the US we cannot track their progress. You will have to contact the shipping company directly about where your package is.

How do I change or cancel my order?
Please email carina@dedcool.com for any order changes - we try to ship our orders out as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping.

How long will it take my order to arrive?
Packages typically take about 3-5 business days from when you order (in the US). You can always track it by looking at the shipping confirmation email that we send as soon as your order is shipped. If for some reason you're having trouble receiving or finding your order, please email us at hello@dedcool.com

Can I pay for expedited shipping?
Yes! You can select Two-Day shipping or Next Day shipping when you check out. Please note that we try to process orders quickly, but it can still take 1 business day for normal orders.

Can I use more than one discount code at checkout?
No – just one code per order right now!

 

PAYMENT QUESTIONS

When do you charge my credit card?
We charge your card at the time we take your order.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

What if I want to carry DedCool at my retail location?
Please email hello@dedcool.com for Wholesale Inquiries.

 

PRODUCT QUESTIONS

What if I don’t know what fragrance to purchase?
We offer a 5-item sample pack that you can buy to try out each fragrance!

How big are the bottles?
Our current bottle sizes are 1.7 fluid ounces / 50ml or 0.15 fluid ounces / 4ml. Both sizes are travel friendly.

Where do you make your products?
Los Angeles, CA.

Do you test on animals?
No, we do not test on animals.

Are your product vegan?
Yes, our products are 100% vegan.

What is the shelf life of the products?
The fragrances will last for 24 months and may adjust color if in direct sunlight or under florescent lighting.