DedCool Club Rewards
Earn 1 point for every $1 spent. (Does not include shippings and taxes)
Earn points for sharing your birthday.
Earn points on your account creation anniversary.
Earn points when you enter a new Tier.
Earn points for making three minimum purchases of $75 within 12 months.
- $5 off (200 points): $35 minimum spend required
- $10 off (400 points): $65 minimum spend required
- $20 off (800 points): $135 minimum spend required
- $30 off (1200 points): $200 minimum spend required
Points are non-transferable. Existing members who made a purchase on or after January 1, 2024 are eligible to have their existing points applied to their rewards history.
Points earned will be removed from your account for canceled or refunded purchases. Once your order has been processed for a cancellation or refund.
Xtra Milk v. Milk
Shipping + Returns
International Orders
All International Orders Go Through Customs And The Process Can Take Up To Weeks. Unfortunately, We Do Not Have Standard Information On How Long This Process Can Take. Please Note That International Customers Are Responsible For Any Applicable Local Duties And/Or Taxes.
Occasionally, you'll be notified that your package has arrived BUT isn't in your mailbox ~ don't worry, this happens from time to time. Please wait a couple of days & if it hasn't arrived, please email hello@dedcool.com. Once the package has left our facility, we are unable to redirect or contact mail services on your behalf. You must directly contact the postal service with the tracking information given to you.
Every DedCool Eau De Parfum Purchased From DedCool.com Will Include A Sample Size Of The Same Fragrance To Try At Home. Once You Receive The Order, Please Use The Sample Vial Before Opening The Full Size Product. We Can Only Accept Returns or Exchanges On Unopened Bottles Of Fragrance Within 30 Days Of Receiving Your Order. For Sanitary Reasons, We’re Unable to Offer Returns or Exchanges On: Travel Fragrances, Balm Sticks, Samples, Sample Packs, Candle, Dedtergent, Dryer Sheets or Limited Edition Products. We Only Accept Returns If Products Show No Sign of Use. We Reserve The Right To Deny Returns or Exchanges If The Product Shows Signs Of Opening Or Use. There Is a $5 Restocking Fee On All Returns. Exchanges Will Not Be Subject To A Restocking Fee
We do not accept international returns.
Start a Return or Exchange
To Start Your Return or Exchange, Please Go To: returns.dedcool.com
Damaged Goods
If The Product Shows A Manufacturers Defect Or Broke During The Shipping Process. Please email Hello@Dedcool.com Within 15 Days of Receiving Your Order. Please Include Your Order Number and Photos Of The Damaged Items. We’re Happy To Replace Damaged or Broken Items. DedCool Products Purchased At Retail Locations, Please Contact The Retailer Directly For Their Return Policies And Procedures. You May Not Sell Or Resell Any Of The Products You Receive From Us.
Product
You can also add any 3 or more full-size products to your cart and you'll automatically save 15% off (build ur own bundle!)
We've partnered with Pact Collective, a non-profit program that helps recycle those hard-to-recycle items (like all your DedCool empties).
Our shipping materials also include FSC certified, recyclable packaging.