Shipping + Returns
International Orders
All International Orders Go Through Customs And The Process Can Take Up To Weeks. Unfortunately, We Do Not Have Standard Information On How Long This Process Can Take. Please Note That International Customers Are Responsible For Any Applicable Local Duties And/Or Taxes.
Occasionally, you'll be notified that your package has arrived BUT isn't in your mailbox ~ don't worry, this happens from time to time. Please wait a couple of days & if it hasn't arrived, please email hello@dedcool.com. Once the package has left our facility, we are unable to redirect or contact mail services on your behalf. You must directly contact the postal service with the tracking information given to you.
Every DedCool full-size fragrance purchased from DedCool.com comes with a sample size of the same fragrance to try at home. (NOTE: Sample not included with Fragrance Duo purchases.) Once you Receive The Order, Please Use The Sample Vial Before Opening The Full Size Product.
Returns/ Exchange
We Can Only Accept Returns or Exchanges On Unopened Bottles Of Fragrance Within 30 Days Of Receiving Your Order. For Sanitary Reasons, We’re Unable to Offer Returns or Exchanges On: Travel Fragrances, Balm Sticks, Samples, Sample Packs, Candle, Dedtergent, Dryer Sheets or Limited Edition
Products. We Only Accept Returns If Products Show No Sign of Use. We Reserve The Right To Deny Returns or Exchanges If The Product Shows Signs Of Opening Or Use. There Is a $5 Restocking Fee On All Returns. Exchanges Will Not Be Subject To A Restocking Fee
We do not accept international returns.
Start a Return or Exchange
To Start Your Return or Exchange, Please Go To:
returns.dedcool.com
Damaged Goods
If The Product
Shows A Manufacturers Defect Or Broke During The Shipping Process. Please email Hello@Dedcool.com
Within 15 Days of Receiving Your Order. Please Include Your Order Number and Photos Of The Damaged Items. We’re Happy To Replace Damaged or Broken Items. DedCool Products Purchased At Retail Locations, Please Contact The Retailer Directly For Their Return
Policies And Procedures. You May Not Sell Or Resell Any Of The Products You Receive From Us.
Product
US and CAN orders only, unfortunately, at this time we are unable to ship full-size fragrances outside of the US and CAN
I did not receive my offer code?
You must be subscribed to our online mailing list in order to receive your offer. If you are subscribed, please check your spam or junk mail. Still don’t see anything? Reach out to us at hello@dedcool.com
You can also add any 3 or more full-size products to your cart and you'll automatically save 15% off (build ur own bundle!)
We've partnered with Pact Collective, a non-profit program that helps recycle those hard-to-recycle items (like all your DedCool empties).
Our shipping materials also include FSC certified, recyclable packaging.
Xtra Milk v. Milk
DedCool Club Rewards
Earn 1 point for every $1 spent. (Does not include shippings and taxes)
Earn points for sharing your birthday.
Earn points on your account creation anniversary.
Earn points when you enter a new Tier.
Earn points for making three minimum purchases of $75 within 12 months.
- $5 off (200 points): $35 minimum spend required
- $10 off (400 points): $65 minimum spend required
- $20 off (800 points): $135 minimum spend required
- $30 off (1200 points): $200 minimum spend required
1. Log In to Your Account
Make sure you're logged in to your account to access your rewards.
2. Go to the Rewards Page
3. Scroll down to the Product Redemptions Widget and choose the product you'd like to redeem using your points. (You might to refresh your page to see your item added to your cart!)
4. Ensure your cart contains at least one other purchasable item.
Note: Free product redemptions are not valid on individual samples.
5. Confirm your selection and proceed to checkout.
Please remember, free product redemptions cannot be combined with discount rewards.
Points are non-transferable. Existing members who made a purchase on or after January 1, 2024 are eligible to have their existing points applied to their rewards history.
Points earned will be removed from your account for canceled or refunded purchases. Once your order has been processed for a cancellation or refund.