Complimentary samples with every fragrance order + free shipping for all orders over $100 *US only

FAQs

RETURN POLICY:

DedCool will accept a return on products purchased directly from DedCool.com within 30 days of purchase if the product shows a manufacturers defect or broke during the shipping process. Please email customer service in order to start processing your return.

For products purchased at retail locations, please contact them directly for return policies and procedures.

SHIPPING POLICY:

All orders will be processed within 24 hours of placement Monday- Friday. 

All international orders go through customs and the process can take up to weeks. Unfortunately, we have no way of knowing how long this process will take.

Please note: international customers are responsible for any applicable local duties and/or sales tax.

We cannot refund for lost or stolen packages which have been confirmed as delivered to the shipping address. We can offer a replacement 

TRACKING SAYS DELIVERED, BUT HASN'T BEEN...

Occasionally, you'll be notified that your package has arrived BUT isn't in your mailbox~ Don't worry, this happens from time to time. Please wait a couple of days & if it hasn't arrived, please email: hello@dedcool.com

Once the package has left our facility, we are unable to redirect or contact mail services on your behalf. You must directly contact the postal service with tracking information given to you. 

Returned Shipments Policy:

If you are unable to receive your order or have given incorrect address information to DedCool, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that DedCool incurs. Please make sure to double check and verify your address on each order you place with us.

Policy Changes:

To accommodate changes on the website, changing technology, and legal developments, this policy may be changed at the sole discretion of DedCool without any prior notice or liability to you or any other person new versions of this policy will be posted here.

 

ORDERING QUESTIONS

Where do you ship?
We currently ship to MOST international locations.

Can you help me track my international shipment?
Once our shipments leave the US we cannot track their progress. You will have to contact the shipping company directly about where your package is.

How do I change or cancel my order?
Please email hello@dedcool.com for any order changes - we try to ship our orders out as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping.

How long will it take my order to arrive?
Packages typically take about 3-5 business days from when you order (in the US). You can always track it by looking at the shipping confirmation email that we send as soon as your order is shipped. If for some reason you're having trouble receiving or finding your order, please email us at hello@dedcool.com

Can I pay for expedited shipping?
Yes! You can select Two-Day shipping or Next Day shipping when you check out. Please note that we try to process orders quickly, but it can still take 1 business day for normal orders.

Can I use more than one discount code at checkout?
No – just one code per order right now!

 

PAYMENT QUESTIONS

When do you charge my credit card?
We charge your card at the time we take your order.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

What if I want to carry DedCool at my retail location?
Please email hello@dedcool.com for Wholesale Inquiries.

 

PRODUCT QUESTIONS

What if I don’t know what fragrance to purchase?

We offer sample packs for all our fragrance collections!

How big are the bottles?
Our current bottle sizes are 3 fluid ounces / 90ml, 1.7 fluid ounces / 50ml & 0.15 fluid ounces / 4ml. Both sizes are travel friendly.

Where do you make your products?
Los Angeles, CA.

Do you test on animals?
No, we do not test on animals.

Are your product vegan?
Yes, our products are 100% vegan.

What is the shelf life of the products?
The fragrances will last for 24 months and may adjust color if in direct sunlight or under florescent lighting.

What is the source of the Alcohol Denat.?

The Denatured Alcohol is derived from grain. 

What’s in the Fragrance category of your ingredient list in terms of ingredients category? Is it 100% natural?

We do not claim our fragrance to be 100% Natural. Our fragrances are certified Vegan, Cruelty Free & Non-Toxic. All of our fragrances are clean and all of the harmful factors in major synthetic fragrances like petroleum and carcinogens are not in our fragrances.