Frequent Asked Questions
Shipping + Returns
All International Orders Go Through Customs And The Process Can Take Up To Weeks. Unfortunately, We Do Not Have Standard Information On How Long This Process Can Take. Please Note That International Customers Are Responsible For Any Applicable Local Duties And/Or Taxes.
Occasionally, you'll be notified that your package has arrived BUT isn't in your mailbox ~ don't worry, this happens from time to time. Please wait a couple of days & if it hasn't arrived, please email email@example.com. Once the package has left our facility, we are unable to redirect or contact mail services on your behalf. You must directly contact the postal service with the tracking information given to you.
Every DedCool Eau De Parfum Purchased From DedCool.com Will Include A Sample Size Of The Same Fragrance To Try At Home. Once You Receive The Order, Please Use The Sample Vial Before Opening The Full Size Product. We Can Only Accept Returns or Exchanges On Unopened Bottles Of Fragrance Within 30 Days Of Receiving Your Order. For Sanitary Reasons, We’re Unable to Offer Returns or Exchanges On: Travel Fragrances, Balm Sticks, Samples, Sample Packs, Candle, Dedtergent, Dryer Sheets or Limited Edition Products. We Only Accept Returns If Products Show No Sign of Use. We Reserve The Right To Deny Returns or Exchanges If The Product Shows Signs Of Opening Or Use. There Is a $5 Restocking Fee On All Returns. Exchanges Will Not Be Subject To A Restocking Fee
We do not accept international returns.
Start a Return or Exchange
To Start Your Return or Exchange, Please Go To: returns.dedcool.com
If The Product Shows A Manufacturers Defect Or Broke During The Shipping Process. Please email Hello@Dedcool.com Within 15 Days of Receiving Your Order. Please Include Your Order Number and Photos Of The Damaged Items. We’re Happy To Replace Damaged or Broken Items. DedCool Products Purchased At Retail Locations, Please Contact The Retailer Directly For Their Return Policies And Procedures. You May Not Sell Or Resell Any Of The Products You Receive From Us.