OFFERING: RISK FREE TRIALS + QUADPAY + complimentary samples w/ every fragrance order + free shipping for all orders over $60 *US only

FAQs

 

RETURN POLICY:

DedCool Will Accept A Return On Products Purchased Directly From DedCool.com Within 10 Days Of Delivery If The Product Shows A Manufacturers Defect Or Broke During The Shipping Process. 

Every DedCool Eau De Parfum Purchased From DedCool.com Will Include A Sample Size Of The Same Fragrance To Try At Home Before Opening. Once You Receive The Order, Please Use The Sample Vial Before Opening The Full Size Product. We Accept Returns On All Unopened Bottles Of Fragrance Within 10 Days Of Receiving Your Order. We Only Accept Returns If The Protective Sealing Has Not Been Tampered With And The Product Is In Perfect Condition. We Reserve The Right To Deny Returns If The Product Shows Signs Of Opening Or Use. This Offer Does Not Include: Roll-On Fragrance, Chazticks, Sample Packs, Candle. 

Please Ship Product to: 

DedCool

5033 Exposition Blvd. 

Los Angeles, CA 90016. 

We Ask That You Obtain a Tracking Number For Records. Once we receive the product, We Will Promptly Issue You a Refund.

For DedCool Products Purchased At Retail Locations, Please Contact The Retailer Directly For Their Return Policies And Procedures. You May Not Sell Or Resell Any Of The Products You Receive From Us.

SHIPPING POLICY:

You Are Responsible For Shipping Back The Items You Wish To Return To DedCool. Return Shipping Charges Are At Your Own Expense. Items Lost In Transit Back To DedCool Will Not Be Compensated For. We Highly Recommend You Take Note Of Your Tracking Information For Your Own Records. Refunds For Returned Merchandise Will Be Made Within 10 Days Upon The Return Of The Product At Our Facility To The Purchasers Original Form Of Payment. Shipping Costs Will Not Be Refunded With The Order. To Start Your Return Please Email Hello@DedCool.com And Please Include Your Order Number In The Subject Line Of The Email. 

All Orders Will Be Processed Within 24 Hours Of Placement Monday - Friday. Please Allow Another 1-2 Days For Shipping And Fulfillment. 

All International Orders Go Through Customs And The Process Can Take Up To Weeks. Unfortunately, We Do Not Have Standard Information On How Long This Process Can Take.

Please Note That International Customers Are Responsible For Any Applicable Local Duties And/Or Taxes.

We Cannot Offer Refunds For Lost Or Stolen Packages Which Have Been Confirmed As Delivered To The Shipping Address.

TRACKING SAYS DELIVERED, BUT IT HASN'T BEEN...

Occasionally, you'll be notified that your package has arrived BUT isn't in your mailbox ~ don't worry, this happens from time to time. Please wait a couple of days & if it hasn't arrived, please email hello@dedcool.com.

Once the package has left our facility, we are unable to redirect or contact mail services on your behalf. You must directly contact the postal service with tracking information given to you. 

RETURNED SHIPMENT POLICY:

If you are unable to receive your order or have given incorrect address information to DedCool, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that DedCool incurs. Please make sure to double check and verify your address on each order you place with us. If your package has not been returned to us, we are unable to offer you a refund free replacement.

POLICY CHANGES:

To accommodate changes on the website, changing technology, and legal developments, this policy may be changed at the sole discretion of DedCool without any prior notice or liability to you or any other person new versions of this policy will be posted here.

 

ORDERING QUESTIONS

Where do you ship?
We currently ship to MOST international locations.

Can you help me track my international shipment?
Once our shipments leave the US we cannot track their progress. You will have to contact the shipping company directly about where your package is.

How do I change or cancel my order?
Please email hello@dedcool.com for any order changes - we try to ship our orders out as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping.

How long will it take my order to arrive?
Packages typically take about 3-5 business days from when you order (in the US). You can always track it by looking at the shipping confirmation email that we send as soon as your order is shipped. If for some reason you're having trouble receiving or finding your order, please email us at hello@dedcool.com.

Can I pay for expedited shipping?
Yes! You can select two-day shipping or next day shipping when you check out. Please note that we try to process orders quickly, but it can still take 1 business day for normal orders.

Can I use more than one discount code at checkout?
No – just one code per order right now!

 

PAYMENT QUESTIONS

When do you charge my credit card?
We charge your card at the time we take your order.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Google Pay and QuadPay.

What if I want to carry DedCool at my retail location?
Please email hello@dedcool.com for Wholesale Inquiries.

 

PRODUCT QUESTIONS

What if I don't know what fragrance to purchase?

We offer sample packs for all our fragrance collections. We also offer a free sample size of the same scent with every Eau De Perfume order. This allows you to try the fragrance sample size first before opening the full size bottle. You can return the unopened fragrance up to 10 days after receiving it.

How big are the bottles?
Our current bottle sizes are 3 fl ounces / 90ml, 1.7 fl ounces / 50ml & 0.15 fl ounces / 4ml. All sizes are travel friendly.

Where do you make your products?
Everything is handmade in Los Angeles, CA.

Do you test on animals?
No, we do not test on animals.

Are your products vegan?
Yes, our products are 100% vegan.

What is the shelf life of the products?
The fragrances will last for 12 months and may adjust color if in direct sunlight or under florescent lighting.

What is the source of the Alcohol Denat.?

The Denatured Alcohol is derived from grain. 

What’s in the Fragrance category of your ingredient list in terms of ingredients category? Is it 100% natural?

We do not claim our fragrance to be 100% Natural. Our fragrances are certified Vegan, Cruelty Free & Non-Toxic. All of our fragrances are clean and all of the harmful factors in major synthetic fragrances like petroleum and carcinogens are not in our fragrances.