Start your return

Return / Exchange

Every DedCool Eau De Parfum purchased from dedcool.com will include a sample size of the same fragrance to try at home. Once you receive the order, please use the sample vial before opening the full size product. We can only accept returns or exchanges on unopened bottles of fragrance within 15 days of receiving your order. For sanitary reasons, we’re unable to offer returns or exchanges on: roll-ons, balm sticks, samples, sample packs, candle, Dedtergent or limited edition products. We only accept returns if products show no sign of use. We reserve the right to deny returns or exchanges if the product shows signs of opening or use.

Damaged Goods

If the product shows a manufacturers defect or broke during the shipping process. Please email hello@dedcool.com within 10 days of receiving your order. Please include your order number and photos of the damaged items. We’re happy to replace damaged or broken items. Dedcool products purchased at retail locations, please contact the retailer directly for their return policies and procedures. You may not sell or resell any of the products you receive from us.