Returns & Exchanges

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Return / Exchange

Every DedCool Fragrance purchased from will include a sample size of the same fragrance to try at home. Once you receive the order, please use the sample vial before opening the full-size product. We can only accept returns or exchanges on unopened bottles of fragrance within 30 days of receiving your order. For sanitary reasons, we’re unable to offer returns or exchanges on: travel sprays, room + linen sprays, balm sticks, samples, sample packs, candles, dedtergent, dryer sheets, pet products, hand + body products or limited edition products. We only accept returns if products show no sign of use. We reserve the right to deny returns or exchanges if the product shows signs of opening or use. We do not accept international returns.

Damaged goods

If the product shows a manufacturers defect or broke during the shipping process. Please email within 10 days of receiving your order. Please include your order number and photos of the damaged items. We’re happy to replace damaged or broken items. Dedcool products purchased at retail locations, please contact the retailer directly for their return policies and procedures. You may not sell or resell any of the products you receive from us.