Packages typically take about 3-5 business days from when you order (in the US). You can always track it by looking at the shipping confirmation email that we send as soon as your order is shipped. If for some reason you're having trouble receiving or finding your order, please email us at hello@dedcool.com.

DedCool will accept a return on products purchased directly from DedCool.com within 10 days of delivery if the product shows a manufacturers defect or broke during the shipping process. We Reserve The Right To Deny Returns If The Product Shows Signs Of Opening Or Use. This Offer Does Not Include: Roll-On Fragrance, Chazticks, Sample Packs, Candle, Dedtergent. Every DedCool Eau De Parfum purchased from DedCool.com will include a sample size of the same fragrance to try at home before opening. Once you receive the order, please use the sample vial before opening the full size product.

We accept returns on all unopened bottles of fragrance within 10 days of receiving your order. We only accept returns if the protective sealing has not been tampered with and the product is in perfect condition. We reserve the right to deny returns if the product shows signs of opening or use. This offer does not include: Roll-On Fragrance, Balm Sticks, Sample Packs, Candle, Dedtergent, Samples, and Limited Edition products.